A healthcare AI company sought to improve customer engagement and satisfaction by revamping outdated client training content and delivery materials and needed an expert in complex clinical software end-user training to develop, write, and then train staff. Heidrick (Heidrick) deployed a seasoned healthcare technology consultant with deep experience leading clinical systems implementation teams. The consultant developed clear and effective training materials that resonated with end-users, measured satisfaction, and effectively communicated the product’s value. To ensure ongoing success with the program, the talent also created comprehensive instructor training manuals the company could continue to use long after the engagement ended.