Case Study
Successful development of the operating strategy
1 Min Read
Effective control improvements of operational processes
A leading manufacturer of medical breathing apparatus was able to effectively improve its operational processes with the help of an Atreus Manager. The main drivers were the introduction of backlog reporting and daily monitoring sessions in the first few months.
Company
- Producer of medical respiratory equipment
- 550 employees with a revenue of €82m
Challenge
- Significant problems following the introduction of a new ERP system
- High backlog, process interruptions, employee dissatisfaction
Goals
- Overcoming the back-log errors
- Better control of processes
- Organizational adjustments
- Strengthen customer orientation
- Transformation of the operations area
Measures
- Develop company's operations strategy for front and back-office
- Build processes, systems, workflows and talent
- Closely coordinate with other departments such as sales, marketing, medical, QA/RA, and shared services
- Create new positions in digital transformation
Results
- Introduction of back-log reporting with daily monitoring and weekly alignment of focus areas
- Daily control meetings in the first three months
- Ticket system converted into a task system, as system and process errors often interfered with each other
- Complaints, processes and system errors were systematically processed by means of an emergency team
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